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Trainer Profile

Our instructors and course developers are a group of experienced, enthusiastic professionals. They all have many years of rich training and work experience in the corporate environment. It is important for every IT professional, and every enterprise manager, to carefully evaluate these IT training options in order to get the best possible value.

Schedules

Start Date Time Duration
 11/05/2009  10.00-5.00pm 1 Week (Mon-Fri)
 12/05/2009  6.00-8.30pm 5 Weeks (Tues & Thurs)
 08/06/2009  10.00-5.00pm 1 Week (Mon-Fri)
 04/07/2009  8.30-1.30pm  5 Weeks (Sat)
 13/07/2009  10.00-5.00pm 1 Week (Mon-Fri)
 04/08/2009  6.00-8.30pm 5 Weeks (Tues & Thurs)
 10/08/2009  10.00-5.00pm 1 Week (Mon-Fri)
 14/09/2009  10.00-5.00pm 1 Week (Mon-Fri)
 03/10/2009  8.30-1.30pm  5 Weeks (Sat)
 12/10/2009  10.00-5.00pm 1 Week (Mon-Fri)
 27/10/2009  5.30-9.00pm 5 Weeks (Tues & Thurs)
 16/11/2009  10.00-5.00pm 1 Week (Mon-Fri)

    iCrave Certified Business Process Designer (iCBPD)

    Introduction

    Business process design is the method by which an organisation understands and defines the business activities that enable it to function. Process design is concerned with designing a business’ processes to ensure that they are optimised, effective, meet customer requirements, and support and sustain organisational development and growth. A well-designed process will improve efficiency and deliver greater productivity.

    Target Audience


    » Systems Managers
    » Project Managers
    » Decision Makers
    » Project Team Leaders
    » Senior Functional Consultants

    Course Objectives


    » Ability to develop core strategic business processes to meet stakeholders requirements.
    » Analyse, design, develop and improve processes to meet stakeholder needs.
    » Align technology, infrastructure and organisation with the business process strategy and design.
    » Apply expertise to manage processes and projects effectively.
    » Identify, leverage and manage business benefits arising from process change.

    Course Contents


    » Introduction
    » Critical success factors for effective process renewal
    » Business Process Management Methodology
    » Determining the business process strategy
         o  business context
         o  stakeholder requirements
         o  core, enabling processes, functions
         o  process architecture
         o  process priorities

    » Project Organisation and Governance
    » Risk Management
    » Process Mapping
    » Analysing the existing processes and their performance - identifying value add
    » Renewing/Re-engineering the process design
    » Developing the process - enabling, supporting and controlling capabilities
    » Verifying the new or renewed processes
    » Aligning the organisation structure & job roles
    » Implementing, deploying the new or renewed processes
    » Operating the new processes and continuous improvement.
    » Developing a Benefits Map
    » Benefits Scorecard
    » Managing Benefits delivery

    Note: Third party tools will be used to demonstrate practical applications

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